Pet Street is a prominent provider of pet supplies and services, catering to a wide customer base with products ranging from pet food and toys to grooming services. As customer demands for online shopping and services grew, Pet Street recognized the need for a comprehensive digital solution to meet their clients’ needs and enhance customer experience. They aimed to expand their reach with a fully integrated e-commerce platform that would support both retail customers and wholesale dealers.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenges
Pet Street’s previous online system had limitations that impacted its ability to showcase the extensive range of products effectively and meet customer expectations for convenience. The lack of multiple payment options restricted customer payment flexibility, leading to missed sales opportunities. Pet Street also faced challenges in managing appointment bookings for pet grooming services, which were handled manually, often resulting in scheduling conflicts and delays in service delivery.
Additionally, Pet Street needed a specialized B2B portal for wholesale dealers to streamline bulk purchasing at discounted rates. Their existing platform could not differentiate between B2B and retail clients, creating inefficiencies and limiting their ability to grow business relationships with wholesale customers. With these limitations in mind, Pet Street sought a digital solution that could create a seamless and tailored experience for both individual customers and businesses alike.
Pet Street also aimed to increase their online visibility in a competitive market by implementing SEO-friendly practices. Without an optimized website, attracting organic traffic and expanding their reach was challenging. The company required a comprehensive approach to e-commerce, appointment management, and SEO to better serve its customers and grow its market presence.
What did Emeron do
Emeron Infospace developed a comprehensive e-commerce website tailored to Pet Street’s unique requirements. The solution included:
User-Friendly E-Commerce Platform: Created an intuitive, visually appealing website with detailed product descriptions, high-quality images, and smooth navigation to enhance the online shopping experience.
Multiple Payment Gateway Integrations: Integrated a variety of payment options, providing customers with flexibility and secure transaction processing.
Custom Appointment Booking System: Implemented an easy-to-use booking system for pet grooming appointments, allowing customers to schedule services directly on the website.
Dedicated B2B Portal: Designed a specialized portal for wholesale dealers to access products at discounted rates, streamlining bulk orders and fostering stronger B2B relationships.
Mobile Responsiveness: Ensured that the site was optimized for all devices, providing customers with the convenience of shopping and booking services on the go.
SEO Optimization: Applied SEO best practices to improve online visibility, attract organic traffic, and enhance Pet Street’s market reach.
The Results
- Boosted Online Sales
- Increased Customer Engagement
- Streamlined Appointment Scheduling
- Enhanced B2B Partnerships
- Enhanced B2B Partnerships
- Greater Online Visibility
