EMERON.IO / GLOBAL GOV-TECH / EST. 2013
ACADEMY TRUST

Citizen Portal Designer.

For digital service teams. Service design, content modelling, accessibility, language management, identity integration, and journey analytics on CitizenOS.

TRACK CODET-04
LEVELS4 (L1–L4)
RE-CERT24 months
REGISTRYPublicly verifiable
§ 01 / WHO IT IS FOR

The role behind the track.

The portal designer is the agency's voice to the citizen. They translate a regulation, a service, or a benefit into a digital experience that an ordinary person can complete on their first attempt, in their own language, on a phone with a poor connection. The track is half platform, half craft. A designer who passes L2 can take a service brief and ship a working journey end-to-end — without writing code, without lowering accessibility, without losing the brief in handoffs.

§ 02 / THE FOUR LEVELS

Curriculum, level by level.

L1
Foundations · 5 days
CitizenOS architecture. Service definition. Content modelling. Pattern library. Accessibility baseline. Language structure. Identity integration. Lab: ship a small service.
L2
Practitioner · 10 days + 30 days supervised
Multi-step journeys. Conditional logic. Save-and-resume. Document upload. Payment integration. Analytics instrumentation. Case study: ship one of the customer's actual services.
L3
Expert · Self-directed, 4–6 months
Service-design leadership. Portal-wide patterns. Journey analytics interpretation. Accessibility audit. Two complex services, paper, oral.
L4
Architect · Peer-nominated, capped intake
Sets the portal-design standards for the agency. Owns the pattern library. Architecture board defence.
§ 03 / EXAMINATION & CERTIFICATION

How the level is actually awarded.

L1 examination
Multiple-choice plus journey-build lab. Includes an accessibility check.
L2 examination
Ship one real service end-to-end. Accessibility audited at WCAG 2.2 AA. Journey analytics in place. Cohort of pilot users tested.
L3 examination
Two services plus a paper, often on a service-design pattern or anti-pattern. Oral defence includes a usability review of the candidate's work.
L4 examination
Architecture board. Includes a panel member with national-level service-design experience.
Re-certification
Every 24 months. Includes a fresh accessibility audit of one in-production service.
RELATED TRACKS

Often taken alongside this one.

T-02

GovStack Implementer

Platform-side counterpart.

View track →
T-05

Integration Architect

For designers integrating identity and payments.

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T-03

Permit Engine Specialist

For licensing journeys specifically.

View track →

Enrol your team in Citizen Portal Designer.

Seats are allocated per deployment, with additional seats available at published rates. Independent learners can apply through the application form.

Enrol customer staffIncluded in deployment→ Enrol partner staffPreferential rates→ All tracksAcademy overview→